格拉齊耶拉黃金酒店 (Graziella Gold Hotel)

Good location and good, friendly workers, but very bad smell in the room, coming from the toilet, useless gym, with no weights and only running tracks. We had a broken shower in the room and no one fixed it. Ned a renewal

TRES BON HOTEL, piscine agréable, petit déjeuner copieux. Les photos sont surdimensionnées. Tout est plus petit. Très bien placé pour les visites. Métro, tram, bus à proximité. Bruyant, mais quand on choisit pour l'emplacement en plein centre, on sait à quoi l'on s'attend. Nous nous sommes beaucoup plu.

سيء جداً

Good, very good services, enjoyed stay , good breakfast

My partner and I checked into the hotel on June 18. As soon as we entered the room, we noticed that the air conditioner, Wi-Fi, and the telephone used to contact reception were not working. I went to the reception and informed them that the air conditioner wasn’t working and that the Wi-Fi was down. Unfortunately, the hotel staff couldn’t speak English, and only one woman at the front desk spoke very limited English. Despite this, they said there was nothing they could do. I asked to speak with the hotel manager, but they said the manager wasn’t there and had gone home, and would return the next day. They also said that the Wi-Fi had been down for five days and that all the guests were complaining about it. My partner and I spent 24 hours in the extreme heat and humidity of Istanbul without air conditioning or internet, which felt more like being in detention or prison. The next morning, I returned to the reception and asked again to speak to the manager. After about five minutes, the manager came, and I explained my complaint. He responded that the internet had been down for all the guests. I told him that this didn’t mean I had no right to complain—in fact, all the guests should complain, and many of them already had. I demanded a refund, but the manager responded very rudely, saying, “We’re not giving you any money back—do whatever you want,” and then walked away. My partner and I left the hotel and booked a room at another hotel without receiving any compensation.

Номер чистый. Есть чай, кофе. Отель расположен в 20 минутах ходьбы от основных достопримечательностей. Снизу магазины, поэтому достаточно шумно.

Reception, a man was angry. My internet was disconnected every 2 minutes and I should connect again. I asked them to help me but they were angry.

Tres Bon lit tout est cool Déjeuner bon hôtel qui as de la classe A refaire

フロントの男性はフレンドリーです

dirty floor, smelly room, poor breakfast, absent shower cabin door, malfunctioning toilet lid — embarrassing for such a price and rank.